Forgot your password or user name?
If you forgot your password, recover it remotely. To do so:
- On the Online Banking start page online.citadele.lv, click Forgot password?.
- Enter your Login name and mobile phone number. Please take into account, that the phone number should match the one in the Bank system (shown in your Customer questionnaire).
- SMS with the one-time valid code will be sent to provided and registered mobile phone number.
- Upon receipt of the SMS, enter the code from the SMS in the appropriate field in the Online Banking window.
- Then re-enter the code and create your new password.
Attention! Password can be restored remotely only in Online Banking!
If you haven't received the SMS, then use one of the below mentioned password recovery options, as well check your contact details in the Bank.
- Please call our 24/7 hotline (+371) 6701 0000 or contact us via Skype: banka_citadele;
- Or visit your nearest Citadele client service centre or representative office during its office hours. Please remember to bring a valid ID (or passport) with you.