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Security

Attention! Bank never sends e-mails with request to provide information on payment cards' numbers, PIN codes, Online Banking user names, passwords and  other confidential information. This information is kept with the bank, therefore the bank does not need to ask for such information with the help of e-mails. Any request to provide such information, even if it is sent as if from the bank, is a fraudulence attempt.

To prevent an unauthorized access and data modification, Online Banking offers a multistage security system including specially developed user authorization mechanism, regulations on user access rights, secure data transmission protocol (SSL), security certificate, as well as other security guarantees.

Don't disclose your Online Banking user name and password to any third party

Online Banking identifies a particular user by the user name and password. To prevent an unauthorized access to Online Banking, do not disclose your user name and password to any third party. Be sure to keep your user name and password secret.
A single-time password for the first log into Online Banking is assigned to each user by the bank. During the first login user creates his/her own permanent password, which will be necessary to change from time to time for security purposes. Online Banking system keeps a record of all password change occurrences.

Keep your code card or code calculating device separately from Online Banking user name and password

To disallow any third party to operate with your accounts in case of loss of your code card or code calculating device, memorize your Online Banking user name and password but, if you need to keep a written record of them, store them separately from your card or authorization device, as well as keep your code calculator away from its PIN-code.

Check security certificate before session start (before entering your Online Banking user name and password)

Data transmission between your computer and the bank server is ensured by 128 bit SSL (Secure Socket Layer) protocol. Key pictogram on the Internet browser's bottom or address line (depends on browser version) and letters https in the beginning of Online Banking Internet address state presence of SSL protocol. If you have logged onto Online Banking and SSL protocol is not present immediately end session and contact bank!

Security certificate is an acknowledgement signed by the certificate issuer that bank has received keys for coding the session between your computer and online.citadele.lv. Online Banking security certificate is issued by organization thawte, Inc. Online Banking presents (sends) this digitally signed document to your Internet browser before each session, and browser verifies validity of this certificate. Valid security certificate guarantees impossibility of third party to decode communication session.

To open security certificate check window, click the key pictogram. Make sure that certificate displays the correct address of Online Banking (Issued to) online.citadele.lv and certificate issuer is (Issued by) thawte Extended Validation SSL CA. Certificate status should be valid.

In case the owner or issuer of certificate differs from the above mentioned immediately end session and contact Bank!

Pay attention to warnings of Internet browser

Follow Online Banking login history

The "Action list" section of the "Profile" menu provides information on Online Banking login history - IP addresses from which Online Banking was accessed, connection time and status - successful or unsuccessful authorization.

Information on last successful, unsuccessful and incomplete login is also displayed on Online Banking login page.

For example, IP address of your computer can be found in MS DOS Command Prompt by entering "ipconfig". The IP address of proxy server can be found in your browser configuration settings. If you use "dial-up" and the IP address of your computer may change, contact your Internet provider to figure out the possible range of IP addresses.

Particular attention should be paid to the connection information if you have problems with accessing Online Banking (password is forgotten, Online Banking access blocked) and the Bank's officer has changed the password upon user's request. If you have suspicions of an unauthorized login attempt contact your Online Banking officer!

Always use "Logout" button to end the session

Online Banking doesn't save information about your Online Banking session on computer's hard drive. At the same time Internet browser keeps in memory information about Online Banking pages accessed.

To delete this information, end session by clicking the "Logout" button on Online Banking top right corner or exit from all Internet browsers. Online Banking "Logout" button unlike browser's function "Close" not only ends the session but also deletes all information from memory about Online Banking session.

Never allow your Internet browser to save your password

The Bank recommends all Online Banking users not to use option of saving password or any other information, for example, user name, offered by Internet browsers.

In Internet Explorer open the "Internet Options" submenu of the "Tools" menu. Choose the "Content" section and click the "AutoComplete" button. Make sure that the "User names and passwords on forms" option is not ticked. To delete previously saved passwords, click the "Clear passwords" button.

In Mozilla Firefox open the "Preferences" submenu of the "Edit" menu. Choose the "Passwords" section of the "Privacy&Security" menu. Make sure that the "Remember passwords" option is not ticked. To delete previously saved passwords, click the "Manage stored passwords" and "Remove all" buttons.

Install antivirus software and firewall on your computer

Make sure that antivirus software is installed and activated on the computer from which you access Online Banking. Antivirus software should be regularly updated.

Use firewall - a program that checks and filters incoming and outgoing data, as well as identifies attempts of remote access to your computer.

Update regularly your web browser. To access Online Banking, do not use out of date web browsers, that have publicly known security drawbacks which can be maliciously used.

Other precautions using Online Banking